Privacy Policy
FideSure registered as SKC Fidelity LLC values your interest. FideSure is committed to protect the privacy of our client. So, this privacy policy will help you learn how we collect, use, disclose, and safeguard personal information when you engage with our services.
Data Security
Fidesure offers a comprehensive suite of insurance plans for international students. These plans satisfy visa requirements and can waive school mandated insurances. Our product portfolio includes approximately ten standard shelf plans and two-California-specific plans.
Our security measures include:
1. Encryption for a secure data transmission protocol
2. Restricted access to sensitive information
3. Regular audits and assessments for preventing unauthorized access.
Retention of Data
The personal information retained are for fulfilling purposes outlined in the policy, comply with legal obligation and resolve disputes. Once the information is no longer required, it will be securely deleted or anonymized.
Your Rights
As a policyholder, you have the following rights:
- Access: You can request access to personal data.
- Correction: Request correction in case of inaccurate information.
- Deletion: You can request data deletion where it's permissible.
- Objection: Object to data processing in certain situations.
To exercise your rights, email us at info@fidesure.com or call us at +1 78675 58175 US and +91 9267984759 India.
Information We Collect
All the information we collect is to provide better services to our users. The types of information we collect are:
1. Personal Information: User’s name, date of birth, gender, address, contact details, passport information, and visa details.
2. Academic Information: Status of enrollment, institution details, course information, and visa status.
3. Insurance Information: Policy number, plan selection, claims history, and other related documents.
4. Payment Information: Bank account details, credit and debit card information, and transaction history.
5. Communication Records: Email and call records related to inquiries, claims, complaints, and feedback.
How We Collect Information
We use various channels to collect our information, including these channels:
1. Website Interaction: Every time you visit our website (https://www.fidesure.com/international-student-health-insurance) to fill out forms or request quotes.
2. Policy Enrollment: Once you purchase or update an insurance policy from us.
3. Claims Submission: When you submit claims through SureGo Administrative Service, online or through email.
4. Direct Communication: Cold Emails, insurance renewals, customer service calls, and other interactions with representatives.
How We Use Your Information
After collecting the information, this is how we use it for work:
1. Maintain, manage, and provide insurance policies accurately.
2. To assist in the processing of claims and subsequent reimbursements wherever applicable.
3. For verification of eligibility and enrollment details
4. Communicate regarding important updates, changes in policies, and other information.
5. Maintain compliance with applicable laws and regulations.
6. Enhance services to make it better.
Sharing of Information
We will share your personal information with third parties. But we do it under the following circumstances:
1. Claims and Reimbursement Processing: Information might be shared with administrative services and affiliated providers to facilitate claims processing.
2. Regulatory Compliance: If required, we will disclose information in response to valid legal requests.
3. Service Providers: We may provide information to third-party vendors who assist the IT, marketing, customer, or operational support.
4. Partnered Institutions: We will share information to facilitate enrollment or provide verification to institutions where you are going.
Claims and Complaint Procedures
If you have any complaints to have the need to appeal a claim decision, you may contact:
1. Claims Department:
- Email: info@fidesure.com
- Phone: +1 78675 58175 US, +91 926 7984759 India
2. Appeals Process:
- You can submit an appeal within 6 months post your denial notice.
- Your appeals will be reviewed, and a decision will be made within 60 days.
International Data Transfers
As an international insurance provider, we will transfer your data and info to other countries. However, these transfers will be conducted securely and will be compliant with applicable data protection laws.
Cookies and Tracking Technologies
Fidesure cookies and other similar technologies to enhance your experience while on our website. You can manage your cookie preferences through your browser settings.
Children’s Privacy
Our services are not intended for individuals under the age of 18. If we discover that a minor has provided personal information, we will take steps to delete it.